Orders are shipped from China via ePacket, which is a collaboration between China EMS & your local postal service. It takes 7-40 business days (excluding weekends & holidays), but the factors such as delayed logistics and customs clearings may have an impact on the delivery time.
Order processing time takes 1-4 business days before shipment depending on how complex the products made if it's handmade. Deliveries can take up to 7-40 working days (excluding weekends & holidays) to arrive at their destination but can take longer from time to time. It depends what you purchased. The factors such as delayed logistics and customs clearings may have an impact on the delivery time.
We ship from different parts of China so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us with your name and order number.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before the holidays.
Please e-mail us as soon as possible if you wish to change or cancel your order (you'll be charged 15% for restock fee). Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.
Strictly no returns or exchanges. Sales are final. So make sure you are ordering the correct item, size, and color. Make sure to read the measurements in products that apply. If there are none, email us!
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